FAQs

There are several reasons why you may not be able to access your account even when entering the correct username and password, including:

• Your mobile app or phone's software needs to be updated. See supported devices and browsers
• You've unsuccessfully attempted to login too many times and your account is temporarily locked
• Your Internet browser or firewall security settings are not allowing us to store secure session cookies for your login

If none of the above applies to you, try using the Forgot Password link to reset your password.

If you're still unable to login to your account, or you believe your account is temporarily locked, please contact us for assistance.

If you forgot your password, please visit blazecu.com or open the Blaze CU Mobile app. Select Forgot Password from the login box and follow the prompts.

If you want to change your existing password:

1.    Log into Blaze Digital Banking
2.    From the Settings menu, select Security.
3.    Select Change Password.

To change your Login ID:

1. Log into Blaze Digital Banking.
2. From the Settings menu, select Security
3. Select Change Login ID
    

If you've forgotten your Login ID, please contact us at 651.215.3500 and we will be happy to help you access your account.

1. From the login box on blazecu.com or the Blaze CU Mobile app, select the Forgot Password link.
2. You will be asked to send a verification code to the phone number or email address we have on file.
3. Your new password must be at least 12 characters and include at least one uppercase letter, lowercase letter, number, and special character (!@#$&?).
4. You’ll be sent an additional verification code to verify your identity.
    

If you are a secondary/joint member and are not a primary member on any other Blaze Credit Union accounts, you can still set up your own Blaze Digital Banking login by following these first time enrollment instructions. 

You can unregister an Internet browser or your mobile device from Blaze Digital Banking by clearing your Internet Browser’s history cache and cookies or removing the Blaze CU Mobile app from the device.

If you no longer have access to the device or want to remove all registered devices, please contact us at 651.215.3500.

When you log into Blaze Digital Banking for the first time, or any other time using a device that has not been registered, a Secure Access Code will be delivered to you by text, phone or email.

You will be asked to enter this code during the login process as an additional piece of verification. This provides an additional layer of security from fraud and identity theft.

Once you have completed the login process successfully, you will be asked if you wish to register your device.

Registering your device will eliminate the need for a secure access code to be sent the next time you log in from it. We strongly suggest that you only register devices that you own or have exclusive access to and not shared or public devices.

Note: Device registrations are per Internet browser, so if you use multiple browsers on the same device, you will have to register for the additional browsers. For security purposes, we require that devices which have been registered for a year be registered again.

If you didn't receive your Secure Access Code for Blaze Digital Banking, please verify that the contact information is correct for the phone number or email you chose to send it to by logging into Blaze Digital Banking and from the Settings menu, selecting Security. Select Secure Delivery and edit your contact information.

If your email address is correct, please verify the code was not sent to your spam or junk folder. To help prevent this from happening, please add noreply@blazecu.com to your list of contacts.

If your phone number is correct, your phone may be blocking messages sent from Short Code numbers. Text START to 86434. If you don’t receive a text, please call your phone service provider and verify they are not blocking automated texts from our Short Code.

If you have previously registered a web browser for Blaze Digital Banking on your device and are still being asked to enter a Secure Access Code, it may be due to the following:

1. Your Internet browser security settings are not allowing the secure registration cookie to be set.
2. You have cleared the browsing history cache and cookies from your Internet browser.
3. For security purposes, we require that devices which have been registered for a year be registered again.
    

If you are experiencing issues with accessing Blaze Digital Banking, it can be helpful to reset your Internet browser back to its default settings. Below are links to instructions for some common Internet browsers:

• Google Chrome
• Microsoft Edge
• Firefox

For other instructions on other Internet browsers, try performing a search for 'reset <browser name>'.

For your security and keeping your money safe, we do not recommend sharing login information for Blaze Digital Banking. Each individual that is a primary or secondary/joint member can create a login ID and will see each of their accounts.

A secondary/joint member can create their own login ID by following our first time enrollment instructions.

Please make sure you have installed the latest operating system and Internet browser version for your device. Recommended operating systems for Android are 13.x and later and iOS 16.x and later. The latest version of any Internet browser is supported, but Google Chrome is recommended for best performance.

Please note: Apple only supports iPhones sold within the last five years including iPhone X and later. For supported Android devices, please view this Google Play help article.

If your device doesn’t meet the basic requirements for the mobile app, please log in at blazecu.com from an Internet browser.

When logging into Blaze Digital Banking, you may need to select an email address or phone number to send a Secure Access Code. If one of these options is incorrect, you can update it by completing your login and doing the following:

1. Log into Blaze Digital Banking
2. From the Settings menu, select Security.
3. Select Secure Delivery.
4. To edit, select the Pencil icon next to the email or phone number to update.
5. To add a new contact method, select the Add Contact button.