FAQs

You can contact our after-hours Bill Pay support team at 844.357.6722. They are also available via web chat through Bill Pay.

If you want to change a payment you scheduled in Bill Pay, you must do so prior to the date you chose as the Send Date.

1. In Bill Pay, select Pending Payments or Payment Activity. 
2. Select the scheduled payment.
3. Tap the three vertical dots under the payment amount and select Cancel.
4. Return to the Pay Bills tab to set up your new payment.

Once a payment is in process, you are not able to edit or cancel it. If the payment is being sent by check and not electronically, you may place a stop payment on it by submitting a Stop Payment request. From the Account Services menu in digital banking, select Check Stop Payment.

1. Find the payee you wish to set up recurring payments for and select Make it Recurring.
2. Using the Pay From the drop-down, select the account from which funds are taken, enter the amount, frequency, payment date, and other payment preferences.
    

Payees that support our eBill feature make it possible for us to import your current bill to Bill Pay and either schedule a payment automatically or send you an email notification that a new bill is available.

If your payee supports the eBill feature, you will see a Set up eBill link below the payee name in the Biller connect area.

Bill Pay can only be used to make payments to a company or person with an address inside the United States. However, you can do an international wire transfer to send money outside the United States through Blaze. Please call us at 651.215.3500 to initiate a wire transfer.

If you have previously made successful payments to a payee, it may be that they have changed their account number. You should verify that the address and account information for your payee is correct before sending another payment.

If the payment was sent by check, we recommend placing a stop payment on the check. You may submit a stop payment request from the Account Services menu in digital banking and selecting Check Stop Payment.

If you would like to request a proof of payment that you can provide your payee, please contact us or visit one of our branch locations.

To quickly see a list of payees you have made payments to in the last 30 days, select the Display drop-down above your list of payees and select Last 30 days. You can also see a list of payments in the Payment Activity section.